The issue gathered the limelight when a Twitter user namedGorey Quinnhighlighted a part of Slacks privacy policy.
The policy states that customer data from Slack global models to train its AI/ML products/services.
The Salesforce-owned company offered only an opt-out system, and customer data was used without proper consent from users.
The privacy policy further adds that workspace owners can send an email request to opt out of the program.
This data is being used in addition to other information, such as usage statistics.
Users are baffled by the idea that their workspace communications are being analyzed.
More importantly, Slack has enabled the option by default instead of asking for consent.
The lack of explicit consent in the process is further complicated by inconsistencies in Slacks privacy policy page.
However, themarketing page for Slack AIclaims that the models do not use customer data.
The policy explicitly states that consent cannot be implied.
Instead, it must always be given through an opt-in.
Per the updated policy, Slack AI does not use customer data to train LLM models.
It adds that intelligent features like ranking make use of de-identified user behavior data.
Slack also adds that the LLM models/its own AI/ML tools do not retain customer data.
source: www.techworm.net
