Sony acknowledge that Ben was hacked but said that the debt would remain.
Sony which has been a victim of hacking many times before doesnt seem to care about the Bens plight.
I did so, and they directed me to chat.

I wasnt terribly optimistic that it would help, but I gave it a shot.Heres the transcript.
Nothing has changed, and they wont do anything about it.
When contacted to comment on the issue, Sony came out with some technical gibberish.

We need to insist that the account holder take full responsibility for their account security.
source: www.techworm.net